Privacy Policy

At Gleam Car Plus, we are committed to protecting your personal information. Below you’ll find clear explanations of what we collect, why we collect it, and how we secure it.

1. Data Controller

Gleam Car Plus
2180 Marine Drive, Oakville, ON L6L 5V2, Canada
Email: info@gleamcarplus.com

2. Categories of Data Collected

• Contact Data: Name, email, and phone number collected via forms or appointments.
• Service Data: Vehicle details, detailing preferences, service history.
• Usage Data: IP address, browser type, visited pages, and logs for diagnostics and improvements.
• Communication Data: Emails, messages, or calls related to booking or support.

3. Purposes & Legal Bases

We process your data to:

• Provide auto detailing services and manage appointments (contractual necessity).
• Comply with Canadian business regulations and recordkeeping laws.
• Send updates, promos, and seasonal service reminders (with your consent).
• Improve our website and services (legitimate interest).

4. Data Retention

We retain data as long as necessary for service delivery and legal requirements (e.g., up to 7 years under tax law). Afterwards, we securely delete or anonymize it.

5. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections or deletion.
• Withdraw consent for marketing communications.
• File a complaint with the Privacy Commissioner of Canada.

Contact us anytime at info@gleamcarplus.com to exercise your rights.

PIPEDA Compliance

Gleam Car Plus complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). We’ve adopted appropriate technical and organizational safeguards.

1. Safeguards We Use

• SSL/TLS encryption on all web traffic and form submissions.
• Secure appointment and CRM systems with role-based access.
• Scheduled backups and contingency plans.
• Regular privacy and data handling training for all staff.

2. Record of Processing

We maintain a log of processing activities related to customer interactions, service history, and website usage.

3. Privacy Officer

You may contact our Privacy Officer at dpo@gleamcarplus.com with any data-related inquiries.

4. External Services

We work only with hosting, email, and analytics providers who comply with PIPEDA and offer contractual assurances of data protection.